Privacy Policy

When you use a feature of a plugin, the plugin sends one short record. That record holds four things:

A random installation identifier

Generated on your device when the plugin is installed. It is not derived from your name, your email, your Adobe ID, your machine name, or your hardware, and it is not linked to any account. It exists only so that repeated use from one installation is not counted as many different users.

The name of the feature used

Which command or panel action ran.

The plugin and its version

Which of our plugins sent the record, and which release it came from.

The time it happened

A timestamp for the event.

That is the whole record. There is no fifth field.

Nothing else leaves your machine. In particular, the plugins never send:

• your media: no audio, no video, no images, no project files, sequences, clip names, or file paths
• your name, email address, Adobe ID, or any other account detail
• your machine name, serial numbers, or hardware identifiers
• keystrokes, screen contents, or anything you type

We do not use advertising or analytics cookies, we do not track you across websites, and we do not sell the data or pass it to anyone else for their own purposes.

One thing worth naming. Any request sent over the internet carries your IP address. That is how a reply finds its way back. Application Insights uses it to derive an approximate location, at roughly the level of a country or region, and then discards the address itself rather than storing it. We have not enabled the setting that would retain the full address.

Records are sent over HTTPS to a service we operate on Microsoft Azure, hosted in the West Europe region (the Netherlands). From there they are written to Azure Application Insights, which is our only store. We keep no database of our own.

Microsoft Corporation acts as our data processor for this service. Their own privacy terms apply to their handling of it: microsoft.com/privacy.

Retention. Usage records are kept for 90 days, after which Application Insights deletes them automatically.

To see which parts of the plugins are actually used, so that development effort goes to the features people rely on and unused ones can be retired.

Under the GDPR, which applies in Norway through the EEA Agreement, we rely on legitimate interests (Article 6(1)(f)): understanding how our own software is used, weighed against a minimal, pseudonymous dataset that cannot be connected to you by us or by anyone else.

Depending on where you live, you may have the right to access, correct, delete, or object to our use of data relating to you, and to lodge a complaint with a supervisory authority. In Norway that is Datatilsynet; elsewhere in the EEA or the UK, it is the authority for the country you live in.

An honest limitation. We cannot look you up. The identifier is random and we hold nothing that connects it to a person, so if you contact us we have no way of finding your records unless you tell us the identifier itself. If you want your records removed, contact us at hello@matredigitalsolutions.com and we will explain how to find it. Where we genuinely cannot identify you, data protection law does not require us to collect more information about you purely in order to comply (GDPR Article 11). We will still help where we can.

If this policy changes we will update the date at the top of this page. Material changes affecting what is collected will also be noted in the plugin's release notes on the Adobe Marketplace listing.

Matre Digital Solutions is the data controller for the processing described here.